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FAQ

Frequently Asked Questions

 

 


How can I become a member?

 

 

After you click the “Register” button and enter the required information, an approval mail will be sent to your email address. You must then activate your membership by clicking the link in this mail.

 

I forgot the email address I used to register, what should I do?

 

 

You must register a new account.

 

How can I shop at your site?

 

 

Add the product you wish to buy to your bag by clicking on “Add to Bag”. When it is added to your bag, you will see the “Added” message. If there is no other product you wish to buy, click the shopping bag link in the upper right corner of the site. You can continue the process by entering the required information. Enter the shipment address in the next page and click the “Send” button. In the payment screen, you can conclude your order by choosing your payment method. You will receive a confirmation mail when your order is completed.

 

I have forgotten my password, what should I do?

 

 

After clicking the “Forgot your password?” link in the Sign-in step, an email will be sent to your registered email with a link to reset your password. You can reset your password using this link within 30 minutes.

 

How can I cancel my membership?

 

 

To cancel your membership, you have to email your request to contactnl@ltbjeans.com. Your membership will be cancelled within the following 3 business days.

 

How can I update my membership information?

 

 

You can update your membership information by accessing the “Account” menu.

 

How can I track my messages?

 

 

The “Messages” menu under the “Account” menu allows you to track your messages. Messages we send to you will also be emailed to you.

 

How will the shipping charge of my order be calculated?

 

 

Orders over €100 include free shipping. Shipping on orders under €100 costs €5,90.

 

Which payment methods can I use?

 

 

You can make your payments with your credit card or debit card as well as  American Express, Ideal, Sofort Banking or Giropay through our payment partner Docdata or with Paypal.

 

How can I track my shipment?

 

 

You can track the status and shipment of your orders in the “My orders” menu in your “Account” menu.

 

How long will it take for my shipment to reach me after my order?

 

 

Your order will be shipped out within 3 business days. You can then track the status and shipment of your orders in the “My orders” menu in your “Account” menu.

 

Can I exchange the items I buy at the store?

 

 

The products you buy from our webshop can only be returned or exchanged through the webshop itself.

 

I want to cancel my order, what should I do?

 

 

You can cancel your order through the webshop itself, by calling +31(0)105211071 or by mailing contactnl@ltbjeans.com before it is shipped.

If your order has been shipped, you can return it directly by without accepting the cargo upon delivery. If you have accepted the delivery already, you can return the product within 14 days as long as the return is in accordance with the Cancelling and Returning Procedure.

 

What should I do if I get the wrong product?

 

 

You can return it with the original delivery by not accepting the delivery. If you have accepted the delivery already, you can exchange or return the product within 14 days in accordance with the Cancelling and Returning Procedure.

 

The product I bought is faulty, what should I do?

 

 

Contact us through by calling +31(0)105211071 or by mailing contactnl@ltbjeans.com immediately and notify us. Your product will be exchanged as soon as possible.

 

The product I bought does not fit me, what should I do?

 

 

If you experience a size problem with the product you bought or otherwise do not like it, you can return or exchange it within 14 days in accordance with the Cancelling and Returning Procedure.

 

What should I do in case of technical problems like system errors or payment errors?

 

 

For all technical problems, please contact us by calling +31(0)105211071 or by mailing contactnl@ltbjeans.com.