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Canceling and Return Procedure

You may return the product purchased by you from http://www.ltbjeans.com site (“Site”) which is under the property of CAK RETAIL B.V (“CAK RETAIL B.V/LTB”) within 14 working days as of date of delivery together with your invoice, return form and return tracking number.


Please notify CAK RETAIL B.V from contactnl@ltbjeans.com or telephone number +31 (0) 10 5211071 before sending the product you want to return. 


The products purchased from the site, may be changed in terms of color / size according to the availability of the product stock and line in the LTB stores.


The products purchased from LTB stores cannot be changed and returned via the Site.


The returning shall be certainly made together with the original package of the product.


The return of the single use products, in terms of their qualities, of those of which the original package is broken, used or tried, the reproducible software and programs, the products which are perishable or of which the expiry date is close and those which are not in a state fit for purchasing by other customers, is not accepted.


You shall send to CAK RETAIL B.V all the copies and the original invoice you hold, together with the product you want to return.


The cargo fee of the products you want to return will be covered by you. If the product is defect, the return fee, will belong to CAK RETAIL B.V, provided that UPS cargo services are used.


Canceling Operations

The products ordered may be cancelled by notifying CAK RETAIL B.V from contactnl@ltbjeans.com or telephone number +31 (0) 10 5211071 before the consignment of the products to the cargo.


Return Operations 


The received product is firstly examined by CAK RETAIL B.V. If it conforms to the above mentioned terms the return operation is started. When the return is approved, the price of the product will be returned to the bank where you have your credit card account within 14 working days, which is the legal term. This term starts with the receipt of the product you returned, by CAK RETAIL B.V. Reflection of this amount to your account following the returning to the related bank within 14 working days is completely related to the transaction process of the bank. CAK RETAIL B.V is not responsible from the extension of the return term by the bank, even the payment was made to the related bank by CAK RETAIL B.V within 14 working days.


Return Address


Kiotoweg 81, 3047 BG Rotterdam Netherlands